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Find answers to common questions about our personalized children's books
What makes TIMETOTALE the perfect gift?
How long does it take to create a book?
Just a few minutes! Once you upload a clear photo of your hero, we'll send you a personalized version straight to your email so you can pick your favorite images. Within minutes, you'll receive your magical eBook — a heartwarming story that feels like it was made just for your child. It's fast, easy, and unforgettable.
How do I choose the best photo of my hero?
For the best results, please upload a clear, front-facing photo of your child. Make sure the face is fully visible — no side angles, no hats or sunglasses, and no other people in the picture. Don't worry about what your child is wearing — clothing and background won't affect the final result.
Can I make changes to the book after purchasing?
Unfortunately, changes cannot be made to the book after purchase. If you notice an issue or require assistance, please contact us at service@timetotale.com or reach out via Facebook. We'll do our best to help!
When can I preview my book?
The full text of your book is available for preview before purchase. For illustrations, the first two pages are visible pre-purchase, with the remaining pages revealed only after completing your order.
What age groups are the books suitable for?
Our books are designed for children from birth to age 12. Our carefully curated book selection is pre-matched to different age ranges, ensuring you'll always find a story that perfectly suits your child's developmental stage.
What payment and shipping options do you offer?
[Pending specific payment and shipping details]
What is your return policy?
We are always committed to your satisfaction. Our customer support team is dedicated to ensuring your happiness. In cases of book returns, and subject to our terms and conditions, we offer support to resolve any concerns.
How much does a personalized book cost?
Prices vary depending on the format you choose. Our digital eBooks are an affordable way to bring the story to life, while our premium hardcover editions offer a high-quality, keepsake experience — perfect for gifts or special occasions. No matter which option you pick, you'll receive a beautifully crafted story and top-notch customer care every step of the way.